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The websites customers use when placing internal and external orders are:

We use the following acronyms throughout the IRM:

The NDC provides order fulfillment services and distribution of products to IRS internal and external customers. The distribution center uses two software systems for operations:

The Enterprise Logistics Information Technology (ELITE) system maintains NDC inventory, controls orders, manages account information, and provides warehouse management tools. ELITE also generates picking tickets that NDC staff uses to fill orders. ELITE is a commercial-off-the shelf (COTS) application that includes the following modules:

The CAPS system maintains product specifications such as (weight, size, case quantity, page count, product availability, etc.). CAPS then downloads this information into ELITE. The Order Subscription Management System (OSMS) is an online ordering system for internal orders that operates with CAPS.

A designated employee responds to telephone messages from internal customers who place orders or request information about the status of products and orders.

Some products and quantities are restricted to particular customers or customer groups. ELITE flags orders that exceed the quantity limits and the system generates a daily report of those orders. Analysts review the report each day and decide whether to override the limitations or reject the order.

The quantity limitations for tax products by customer are set in ELITE.

NDC employees open and sort incoming mail. The employees forward misdirected mail and remittances to their correct destination.

NDC receives orders from IRS

NDC uses Form 5753, Action on ÐÇ¿ÕÌåÓýÊÖ»ú¶Ë Tax Form Order, to notify customers about changes in their orders. This notification includes referrals to other agencies or offices, and product information.

All customer supplied addresses must comply with the U.S. Postal Service address requirements.

ELITE verifies that addresses are valid postal addresses and generates a report of all orders with unacceptable addresses.

NDC employees review the report and use reference materials and internet resources to attempt to correct addresses.

The IRS has various methods of making tax forms and instructions available to the public. Processing clerks fill orders for the programs listed below.

The terms ¡°order type¡± and ¡°programs¡± are interchangeable. An order type/program indicates who is placing the order.

A public order is a request for IRS printed product(s) from a non-IRS customer. This may include an individual taxpayer, employer, tax professional or other requestor.

An internal order is a request for IRS products from an IRS employee.

NDC employees fill orders for most internal use products.

ELITE uses demand and minimum level parameters to replenish fulfillment stock.

NDC Transportation Personnel:

The NDC stores and distributes appropriate revisions of printed products. Designated M&P analysts identify current, prior year, and obsolete revisions and product disposition.

Throughout the year, NDC employees must dispose of obsolete, revised, damaged, or unusable products. NDC employees identify and dispose of products as directed by designated M&P analysts.

The NDC maintains accurate inventory records to meet customer needs, by regularly counting stock to ensure their inventory records accurately reflect what is stored in the warehouse and order fulfillment areas. Cycle counting is the process of verifying inventory accuracy by counting products in specific locations, comparing the counts to ELITE and reconciling differences.

ELITE reorder points alert NDC and other Distribution employees that product inventory has fallen below specific quantities. A reorder point consists of a date range and quantity.

NDC Logistics Inventory Management Specialists establish a reorder point for all NDC products (except of On Demand and TPDS products), and update them on a monthly or annual basis to avoid stock outages and back orders, increased transportation costs, and potential work stoppages.

Specialty program customers place annual orders for products they will need during the filing season. The NDC ships groups of products to these customers as their orders and products are received. These shipments are called planned shipments.

Contractors ship some of these orders directly to the customer. These shipments are called contractor planned shipments.

The NDC fills public and internal orders for full cartons of published products directly from the warehouse. Full carton orders are also called bulk orders.

The IRS distributes tax materials to outlets that are readily accessible to the public. The NDC distributes tax materials that are not directly shipped to outlet locations from printing contractors. Most Program participants are libraries or post offices, however, selected other organizations also distribute forms through the program.

Training Publication Distribution System (TPDS) provides training materials to IRS operating divisions. And users may be at IRS offices or off-site locations. Orders for training materials originate in the field offices.

IRS employees use OSMS to order training material from the NDC.

Some IRS published products contain protected information or are serially numbered. These security products require specific measures for receiving, storage, shipping, and disposal. Management authorizes and designates employees within certain order points to order security products. Management identifies and authorizes which products a designated employee may order.

The NDC will enter and fill orders only for current forms and publications and five-year prior forms and instructions. The NDC may elect to use on-demand printing to fill orders that extend beyond five prior years.

The VITA program uses an electronic ordering process. VITA program analysts send order information electronically to CAPS for Stakeholder Partnerships, Education, and Communications (SPEC) review and approval. following SPEC approval, the analysts download the orders into ELITE for fulfillment.

The NDC assembles packages of printed products as a service to IRS employees use.

Package Assembly Program requests a list of cataloged products for use in workshops, conferences, trade shows, or one-time events.

The NDC receives data files and correspondence files from IRS organizations to create personalized letters for taxpayers and /or IRS employees. The NDC prints, folds, and ships the correspondence.

The NDC receives and fills IRS internal customer orders for supply items such as bubble mailers, boxes, and secure shipping supplies IRS offices order through OSMS.

The NDC provides on demand printing of ADP products used at the Compliance Centers for employee training. Due to the nature of the materials, they require a quick turnaround processing time, normally 5 working days. Orders are received via email from Publishing Services Analysts. The Analysts provide: